How to contact TNT by phone
Among the solutions for contact TNT there is at your disposal phone call, which you can use both to receive information on the services offered and to obtain assistance on a specific shipment. Find everything explained in detail below.
How to contact TNT from a mobile phone
Be your intention è contact TNT by mobile, all you have to do is take your phone and dial one of the numbers provided by the well-known freight company. The procedure is also valid for calls from landlines.
To contact TNT customer service and speak to a live operator, you can call the number 199.803.868, active from Monday to Friday from 08.30 to 18.00. For calls from mobile networks, the maximum cost of the call is 40 cents / minute + VAT with a connection fee of 12,91 cents. + VAT. For landline calls, however, the cost is 8,26 cents / minute + VAT.
If you want to contact TNT by phone to make a complaint, you need to call the number 02.91183200, available throughout the city, both from landlines and mobile networks, from Monday to Friday from 08.30 to 18.00. The cost of the call varies according to the tariff plan provided by your telephone operator.
In both cases, after starting the call and listening to the welcome message, all you have to do is wait for an operator to contact you directly.
You are wondering if it is possible be called by TNT? In this case, the answer is affirmative, but only to obtain information on the services offered by the courier and to receive commercial proposals. To do this, connect to the official website of TNT, locate the section Useful links, at the bottom of the page, and select the option Request a commercial offer.
In the new screen that appears, enter the required data in the fields Your name, Last name, Telephone, Email, VAT number / tax code, Location, POSTAL CODE e Province, specify the type of shipment you are interested in using the drop-down menu Select type of shipment and indicate if you own an e-commerce, by placing the check mark next to one of the items available between Yes e No.
After that, select the options Accept e I'm not a robot, to allow the processing of your personal data and verify your identity, and click on the button Send, to be contacted by telephone by TNT.
How to contact TNT city from abroad
If you are wondering if it is possible contact TNT city from abroad, I'm sorry to tell you that it is not possible to do this by phone. As already mentioned in the previous lines, the telephone numbers to speak with an operator of the well-known courier are only available for calls from the city.
That said, if you need to have information on a specific shipment, you can use the tracking service available on the official website of TNT or by downloading the official courier application for Android devices (also available on alternative stores, for devices without services. Google) and iOS / iPadOS.
If, on the other hand, you want to get in touch with a real operator and receive assistance, you can contact TNT online at any time and wherever you are. Find everything explained below.
How to contact TNT online
It was preferred contact TNT online, you will be happy to know that you can do it both via the contact form available on the courier's official website and via social networks. In both cases, you can either request information on a specific service or shipment or make a complaint. How to do? I'll explain it to you right away!
How to contact TNT by email
contact TNT by email, connected to the official website of the courier, linger with the mouse pointer on the item Costumer Servicesat the top right, and select the option Contact us online give the menu check if you press.
In the new screen that appears, you can select one of the available services from Book pickup, Change / Cancel withdrawal, Tracking and Scanning Services, Leave yourself alerts, Times and costs etc., to manage your shipments for free and in full autonomy.
If you prefer to contact TNT and receive assistance by email, enter the required data in the fields Name or business name ed Email and, if you wish, also specify yours telephone number, if any client code and yours VAT number or tax code. Once this is done, select the type of shipment (National o International) on which you are requesting assistance, via the drop-down menu Type of shipment, and choose the option of your interest among those listed below.
- Information about a shipment: allows you to contact TNT to make a complaint about a shipment;
- Information about a pickup: to request, modify or cancel a collection and to report a failure by the courier to collect;
- Administration and invoices: allows you to open a file for assistance with administrative issues (eg change in personal data, request invoice, etc.);
- Dangerous goods shipping: allows you to be contacted by a TNT operator and obtain information relating to shipments of dangerous goods.
Having made your choice, all you have to do is follow the instructions shown on the screen, fill in the contact form with the requested data and click on the button Send, to send your request. Within a variable period of time you will be contacted at the e-mail address you specified in the data entry phase.
How do you say? You would like to proceed da smartphone or tablet? In this case, you should know that it is not possible to contact TNT online using the courier's app but you can do it through the browser installed on your device (eg. Chrome your android e Safari on iPhone / iPad), by connecting to the official TNT website.
After that, select the option Menu, at the top right, tap on the item Customer service e choose l'opzione Contact us online from the menu that opens. At this point, all you have to do is enter your data in the fields Name or business name ed Email, select the type of spedizione of your interest and choose the service for which you want to contact TNT, as I indicated in the previous lines.
How to contact TNT through social networks
Another solution you can consider to contact TNT online is to rely on social networks. In fact, TNT city has one Facebook page . through which it also provides assistance to its customers.
To contact TNT via Facebook, start the app of the famous social network for Android (also available on alternative stores) or iOS / iPadOS, tap on the magnifying glass, write TNT British in the field Search and locate the official TNT page in the search results.
Now, tap on the icon speech bubble to start Messenger, the Facebook application to send messages (available for Android on the Play Store and alternative stores and for iPhone / iPad on the App Store), enter your message in the text field below and press the button Submit keyboard, to send it.
If you prefer to proceed from a computer, log into your Facebook account, connect to the official TNT page and click on the button Message. Then enter your request in the text field in the lower right window and press the button Submit keypad to send your request.
How to contact TNT Click
TNT Click is an online service of TNT that allows all users to make and manage shipments in complete autonomy, without entering into any contract and without registration obligation.
If you intend to use the service in question and would like more information about it, you should know that you can contact TNT customer service by phone, as I have indicated in the opening lines of this guide.
If, on the other hand, you want contact TNT Click for specific assistance relating to a shipment, linked to the main page of the service, locate the box Recommended and select the option Customer service from the menu that opens. In the new screen that appears, enter the codes related to your shipment (they were sent to you by email after completing the payment) in the field Codice tracking e Service code and click on the button Continue.
In the new open page, enter the required data, specify your request in the appropriate field and press the button Send, to send the message via email. You will receive a reply within 24 hours to the email address used on TNT Click.
Have you made a shipment with TNT Click and would like to start a claim for damages? In this case, connected to the Customer Support section of TNT Click, locate the section Do you want to make a damage claim? and download the appropriate form to make your request. Once this is done, send it together with the documents indicated in the form itself to the email address assistenzatnt- and wait for a reply from TNT.
How to contact TNT
