Contact Mediaset Premium if you are a customer
Customers Mediaset Premium who have already signed up for a pay TV subscription, can contact the customer service of the famous television platform either by telephone or via the Internet. How? I'll explain it to you right away!
Helpline
The most immediate solution for contact Mediaset Premium is to use the telephone.
The Biscione pay TV offers its customers a different telephone number according to the type of user and problem. To receive assistance on issues related to your subscription or to top up, activate or purchase a prepaid card, you can call the number 02.37.045.045, active every day from 10.00 to 22.00. The cost of the call varies according to the tariff plan provided by your telephone operator.
Then take the phone, dial the number indicated above and start the call. After the welcome message, type the 12-digit number on the back of your Mediaset Premium card and press the button 1 to confirm. Now, choose whether to associate the phone number from which you are calling to the card, a useful operation in order to avoid typing the 12-digit code of the card during future calls: then press the key 1 to associate the number, otherwise press the key 2 to skip this step.
Now, follow the instructions of the recorded voice and press the combination of keys to access the section of your interest. To receive assistance, top up, activate or purchase a prepaid offer, wait for the line to access the main menu, then press the button 1 to activate, top up or purchase a prepaid card or press the button 2 for assistance. Having made your choice, follow the instructions of the recorded voice to identify and complete the operation of interest to you.
As mentioned above, you can also contact Mediaset Premium through one of the specific telephone numbers for problems and types of users.
- 199.309.309: is the number to call to receive information, obtain assistance and make purchases relating to Mediaset Premium and Premium Online subscriptions. It is active every day from 09.00 to 23.00 and has a cost of 15 cents / min without connection fee from the fixed network and 49 cents / min with a connection fee of 16 cents from the mobile network.
- 199.305.505: number active every day from 09.00 to 23.00, reserved for managers of public places and hotels who need assistance from an operator or who intend to purchase Premium content. The cost of the call from the landline is 3 cents / min with a connection fee of 7 cents, while from a mobile phone the call costs 49 cents / min plus 16 cents for the connection fee.
- 199.303.300: is the number dedicated to customers who need information and assistance relating to the verification and regularization of the administrative management of Mediaset Premium and Premium Online. The service is active every day from 09.00 to 23.00 and has a cost of 3 cents / min with a connection fee of 7 cents from a fixed network, while from a mobile phone the maximum cost is 49 / cent min with a connection fee of 16 cents. .
Chat
Among the best solutions to consider to get in touch with Mediaset Premium and receive immediate assistance from an operator, there is also the chat present on the official pay TV website. The service is active every day from 09.00 to 21.00 and does not require any registration.
To start the chat with a Premium operator, then connected to the pay TV website and presses on the voice Yes present in the orange window Do you want to start a chat? which appears at the bottom right of some pages of the site. If not, you can get in touch with an operator by connecting directly to the Webchat Premium address.
Now, enter your details in the fields Your name, Last name e Email and push button on the pulsating Continue to start chat. If you are a Mediaset Premium customer, I recommend that you also enter your data in the non-mandatory fields Premium Card Number e Tax Code to speed up the assistance procedure.
After starting the chat, you will see the message Search available operator in progress: wait a few seconds and, as soon as an operator is free, they will process your chat request. Then enter your request or your problem in the field Please enter your message and click sul pulsating Send to send it, then wait for the response from the operator who will answer your doubts and help you solve any problems.
Once the conversation is over, you can press the icon of printer present at the top right to print it, otherwise click on the item Close chat present at the bottom left to close the page.
App My Premium
If you prefer to use your smartphone or tablet to contact Mediaset Premium, you should know that Lombardy's pay TV offers its customers the free application My Premium, which is available for Android and iOS devices and allows you to start a chat for assistance from an employee.
To download and install My Premium on your device Android, pigia sull'icon del Play Store present on the home screen of your device (the symbol ▶ ︎ colored), type My Premium in the search engine at the top and tap the button Search. Now, locate My Premium among the search results and presses on its icon, then press the buttons Install e Accept to download and install the app on your device.
If you use a iPhone or iPad, avvia l 'App Store pressing on its icon on the home screen (the "A" bianca his azzurro background), then click on the item Search present in the menu below, type My Premium in the search engine at the top and tap the button Search. Then locate the icon of My Premium between the search results and press above, then tap the buttons Get e Install And that's it. You may be asked to verify your identity using Touch ID, Face ID, or entering your Apple ID password.
After downloading and installing the My Premium application, start it by pressing its icon on the home screen of your device (the My Premium lettering on an orange background) and tap the button Accept to accept the terms of use and on the button Log in to access the service. Now, click on the icon of freccia rivolta verse destra, enter your data in the fields Username e Password and presses on the voice Log in to connect to your account.
To contact Mediaset Premium, press the voice Quick e fai tap sull'opzione Contacts, then choose one of the available options: Write to us to send a request that will be dealt with by a Premium employee as soon as possible e Enter the chat to start an instant chat with an operator.
So if you want to send a request, press the option Write to us e fai tap sulthe icon of pencil inside a square present at the bottom right, then press on the item Select object to enter the subject of your request and select one of the options available from Invoices, Contract management, Technical problem reporting, Device management, Shipping management, Contents and programming e Other. Then type your message in the field Write your message and push button on the pulsating Send.
You can view the list and status of your requests by accessing the section Write to us as indicated above. To add another message to your request, tap on request of your interest and presses the icon of arrow to add the message.
If, on the other hand, you prefer to start an instant chat, tap on the option Enter the chat, type your request or explain your problem in the field Please enter your message and press pulsating Send. Wait a few seconds and an operator will contact you by replying to your message. The service is active every day from 09.00 to 21.00.
For written communications to be sent to Mediaset Premium via mail, such as canceling your subscription or returning your devices, I recommend that you consult the Forms section on the official Premium website.
Usually the address to be used for written communications is Mediaset Premium SpA, P.O. Box 101, 20900 Monza (MB). For more information, you can read my guides on how to send Mediaset Premium immediate cancellation and how to return the Premium Smart Cam.
Contact Mediaset Premium if you are not a customer
Non Mediaset Premium customers who want to receive information or assistance for activating a subscription, in addition to the chat service indicated above, can use the service Call me now, which allows you to be called back by a Premium employee.
If this is your case and you want to get in touch with Mediaset Premium, then connect to the pay TV site and click on the button Buy Now present at the top right. Now, scroll down the page until you find the writing If you are not yet a subscriber and want more details on the offer, leave your details, pigia sull'opzione leave your details and access the service Call me now.
On the newly opened page, enter your details in the fields Your name e Last name, provide your telephone number in one of the fields between Landline phone e Mobile phone and click sul pulsating Send to send your contact request. You can learn more by reading my guide on how to get contacted by Premium.
How to contact Mediaset Premium
